Consider it for
Inside-sales teams using calling, email and SMS around a shared lead pipeline.
Crm · Written evaluation
Close
Sales CRM combining pipeline records with calling, email, SMS and AI-assisted follow-up.
Plan at a glance
Plans & sources ↓Solo · USD 9/user/month · Annual billing; monthly 19 USD. 1 user, 10K leads, 500 AI credits/month; no workflows. Official source ↗
Limits to check
Calling is usage-billed; AI credits can add cost. Solo is 1 user/10K leads; workflows start above Essentials.
Official sources read 9 October 2026. The evaluation below is editorial judgement based on documentation; no hands-on product test was performed.
Research scope & testing evidence
Our evaluation
Close deserves a look when sales work is conversation-heavy and the team currently moves between a CRM, dialer and inbox to complete each follow-up. Keeping those activities beside the lead record can make the next action clearer, but the benefit depends on a disciplined pipeline and consent-aware communication. It is a weaker fit for a buyer primarily seeking broad marketing or customer-service software. Choose the tier by the actual sequence: a solo rep logging calls has different needs from a team automating multi-step outreach. Separate subscription seats, telephony and AI credits when estimating cost. Evaluate a full lead lifecycle and export, and keep automated outreach in draft until the team has checked targeting, accuracy and approval rules.
Fit and limits
Fit and limits
Check before committing
Calling is usage-billed; AI credits can add cost. Solo is 1 user/10K leads; workflows start above Essentials.
What the documentation confirms
What the documentation confirms
- Calling, email and SMS are built into the CRM.
- Growth adds workflow automation; Solo and Essentials exclude workflows.
- Chloe and other AI features use included credits, with additional usage available.
- close.com · Official documentation ↗
- close.com · Official documentation ↗
- close.com · Official documentation ↗
Selected official documents read 9 October 2026. Access can depend on plan, region and account.
Price and billing scope
| Plan or charge | Observed price | Billing, allowance and limits |
|---|---|---|
| Solo | USD 9/user/month | Annual billing; monthly 19 USD. 1 user, 10K leads, 500 AI credits/month; no workflows. Official source ↗ |
| Essentials | USD 35/user/month | Annual billing; monthly 49 USD; no workflows. Calling/SMS and extra AI usage separate. Official source ↗ |
| Growth | USD 99/user/month | Annual billing; monthly 109 USD; workflow features. Official source ↗ |
| Scale | USD 139/user/month | Annual billing; monthly 149 USD; advanced controls. Usage charges separate. Official source ↗ |
These are selected published charges, not a complete account bill. Check eligibility, tax, add-ons and the price shown for your account before paying.
Recorded editorial criteria
Recorded editorial criteria
These are the previously recorded editorial opinions used in the directory. They have no individually recorded assessment date and were not rescored during this documentation refresh. They are not product-test results.
| Functionality | 8/10 |
|---|---|
| Pricing value | 7/10 |
| Ease of use | 8/10 |
| Reliability | 8/10 |
| Founder fit | 7/10 |
Try one complete task
Import ten fictional leads, build a pipeline and draft a three-step follow-up. Log a test conversation without contacting real prospects, inspect reminders, call-cost settings and credit use, then export the complete lead history.
Create a trial worksheet →Compare requirements
Edited by Clinton Feyisitan · Evidence policy · Suggest a correction